FAQs What happens after I place an order? When your order is placed on the web site, it is then sent over a secure connection to www.floramoments.com You will receive an email confirmation once your order has been downloaded and received at www.floramoments.com (subject to payment clearance). If there are any problems with your order, one of our customer service associates will contact you by phone or email. When will my order arrive? While placing your order, you will be asked to request a delivery date. We offer same day delivery if the order is placed by 2:00 pm. To check the status of an order, send us an email at firstname.lastname@example.org or track your order from our website www.floramoments.com. Do I need to register at www.floramoments.com for shopping? No. you need not register at www.floramoments.com, you can directly click ‘Buy Now’ and proceed with your order. Is my information safe? In this age of electronic data being transferred over the internet, privacy has become a major issue. We at www.floramoments.com have adopted a policy so that our customers may enjoy the ability to shop with the knowledge that their information is secure and, perhaps more importantly, kept confidential and private.Our customers are very important to us, and as such we attempt to protect all information entrusted to us. We do not and will never divulge information about any customer to anyone unless required to do so by a law enforcement agency. Is it safe to use my credit card online? We do not process the payments at www.floramoments.com for the purchases you make. After you have completed your order form and previewed your order you will be redirected to the Payment gateway, where your personal information (credit card details) will be encrypted and stored with the payment gateway company using SSL(secure socket layer technology). Your credit card details will also not be transferred to www.floramoments.com. We also do not rent or sell information we receive regarding your orders. When will my credit card be charged? We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours. What if I need to make a change to my order or make a cancellation? If there is a change or you wish to cancel your order, you need to contact us as soon as possible. We will be happy to accommodate request when possible. Guarantee? We guarantee to promptly deliver fresh, beautiful floral arrangements. Regional differences and seasonal availability may affect some colors, flowers and/or containers, however every order is filled to full value by a professional floral designer.